Nonprofit Communications

Claire Meyerhoff

Last month, Claire Meyerhoff called to interview me about nonprofit storytelling for some articles she is working on, and we ended up having an hour-and-a-half chat about how hard it is for so many nonprofits to get press coverage, even though they have such great stories to tell.

We shared all kinds of theories about why this is true, and one of Claire’s points was really on target: Nonprofits need to cut the bull! Blathering on about your wonky mission statement, the infinitely deep root causes of a problem, and the complicated system-wide solutions required just doesn’t work for print reporters who need to think in terms of hundreds of words, not thousands, and TV journalists who can give you only 30 seconds of airtime.

I was so impressed with Claire’s down-to-earth perspective that I asked if she’d be interested in doing a teleseminar with me. Then she told me a bit more about her history and I couldn’t wait to host this event.

If you can spare $20 for some great media training, here’s where you should spend it:

Getting Reporters to Cover Your Nonprofit: How to Tell Your Story So They’ll Tell It Too!

It’s next week’s Nonprofit Marketing Guide teleseminar (in other words, it’s a toll-free conference call) on Wednesday, February 6, 2008 at 2:00 p.m. Eastern (11:00 a.m. Pacific). Gather ’round the speaker phone — as long as you are all from the same organization, $20 buys training for your whole staff.

Here’s what you should know about Claire, and why I was so eager to introduce her to all of you. Claire is a communications professional who has spent twenty-something years spreading the word with no muss and no fuss. As a news writer in CNN’s Washington bureau, she took complex stories and honed them into :30 worth of copy fit for Judy Woodruff and Wolf Blitzer. She also helped the National Safe Kids Campaign make the CBS Evening News — and I’ll have her share the story about why that wouldn’t have happened if she had done what the “higher ups” wanted her to do.

She has also reported on Hurricane Katrina’s aftermath on XM Radio’s “Red Cross Radio” channel, and she wrote and narrated an award-wining video for Ronald McDonald House of Durham, NC. Simply put, Claire gets nonprofits and on Wednesday, she’ll help you get the media.

I’m calling this a “Hot Seat” interview, which means I’ll spend the first 15-20 minutes of the hour-long call peppering Claire with some good, tough questions. Then it’s your turn. You can submit questions in advance and during the teleseminar via email to ask AT hotseatquestions.com or send them in via AIM to hotseatquestions.

Get the details and register for the teleseminar now.

No more Santa, please!

If there is any chance that your supporters will receive mail from you in the coming weeks with references to holiday giving, PULL THE PROJECT NOW! (Yes, I’m yelling in ALL CAPS!) I don’t care what else is in the newsletter or the direct mail package, if you are referring to Christmas or end-of-year giving in any way, do not mail it.

I have received two pieces of mail like this in the last week. One was a newsletter from a social service agency asking people to include the organization in their end-of-year giving plans and to remember loved ones by purchasing ornaments on an “Angel Tree” at the hospital. That tree was turned into mulch weeks ago. The second one was from a humane society, complete with photos of homeless pets in Santa hats, with puppy dog eyes pleading for a home for the holidays. I’d rather not think about what happened to those animals.

I know print projects get stuck in the pipeline. It happens to all of us and it is really frustrating. You can blame your printer or the mail house, but the result is the same: your supporters will see the holiday references, chuck the whole thing, and wonder what the heck is wrong with you.

If someone with solid direct mail experience wants to explain to me how Christmas references received the fourth week of January still work on donors, I’m all ears. But until then, I say pull the job, regardless of how much time and money have already been invested. If it really is your printer or mail house’s fault, and not just your rushed scheduling, talk to them about credits to your account. Otherwise, eat the cost. Consider it the price of preserving your reputation with supporters and of learning the hard way to pad your publishing schedule. It’s always better to be a little too early than way too late.

Heather Carpenter at Nonprofit Leadership 601 has posted this week’s edition of the Carnival of Nonprofit Consultants, with what she considers to be several intellectually stimulating posts. Take a break from your to-do list and feed your brain with these posts.

Next week the Carnival travels over to the Bamboo Project Blog. See you there!

This week’s webinar at Nonprofit Marketing Guide.com is “Ten Easy Fixes for Your Boring Print Newsletter.” It’s on Wednesday, January 23, 2008 from 2:00 - 3:00 p.m. Eastern (11:00 a.m. Pacific). Registration is $49.

Not sure if you should take this webinar or not? See if your print newsletter is showing any of these signs of being really boring:

1) The “Letter from the Executive Director” is on the cover or takes up a whole page. This is a tell-tale sign that your newsletter is more about what you think is interesting than what your audience cares about, which is the number one reason that nonprofit newsletters are boring. Even if it is not on the cover, if your executive message fills a whole page anywhere in your newsletter, odds are it’s boring.

2) You’re talking about stuff that happened months ago. Don’t summarize an event that happened three months ago in your newsletter. That tells me that you don’t have enough good stuff going on now and in the future to fill your pages. I’m not against event summaries in newsletters, but make sure they are very recent or that you’ve turned them into some other useful form of information, like a how-to article. Otherwise it’s just boring old news.

3) The photos are all grip-and-grins and fig-leaf lineups. Yes, we want people photos, but the same ol’ award ceremony and big check photos are uninspiring and have nothing to do with your mission. Same goes for the fig-leaf lineups (you know, where everyone is standing with their hands crossed in front of their privates). More on bad photo poses.

4) The word “You” is rarely used. People want to read information that is relevant to them and the word “You” in headlines, subheads, and first sentences of paragraphs signals that the writer is talking directly to the reader. If you aren’t talking to me, the reader, why should I care what you have to say? In other words, talk to me directly, or I’m bored.

5) You’ve reduced the type size to make everything fit. This usually means that you either don’t want to edit what you’ve written or don’t know how, and either way, unedited, rambling text with too many tangential details is really boring.

If you see your newsletter here, register for the webinar on Wednesday. One of my freelancing friends from my days in Washington DC, Ruth Thaler-Carter, will join me in answering your questions. Ruth is a veteran nonprofit newsletter writer, editor and designer and will have lots of great tips to share with us.

Priscilla at Solidariti has posted this week’s edition of the Carnival of Nonprofit Consultants, which includes some links to some new contributing bloggers. Check it out.

Next week the Carnival visits Heather at Nonprofit Leadership 601. See you there!

P.S. Would you like your blog posts highlighted in the weekly carnival? It’s easy to contribute. Simply get on the mailing list to receive weekly reminders about who is hosting, if there is a theme, and what the deadline is. The host then compiles seven posts into that week’s edition of the Carnival. Learn more here.

Is it possible to do all of your nonprofit marketing online and avoid printing costs entirely? Many nonprofits are dumping their boring print newsletters in favor of email versions, and some are forgoing the printed annual report in favor of a pdf download or basic web pages instead.

The extent to which you can eliminate your print budget depends on your audience and what you are trying to communicate. If the people you are trying to reach all check their email regularly or login to the same websites or check their RSS readers frequently, you might be able to pull it off. But for many nonprofits with audiences who are not tethered to the Internet, print will always be a necessity.

The best approach is to evaluate your options each time you decide you need to communicate with your audience. Don’t assume ahead of time — actually think it through. Is that message best delivered to them in print or online, or in some other way, like over the phone or in person? You have to match the audience, the message, and the delivery.

Of course, the printing industry will argue that print will never die. Check out this very clever video called Printing’s Alive (warning to sensitive ears: it contains bleeped cussing).

Thanks to the ADCMW Creatives List for the video tip.

Have you heard the one about the breast cancer patient on Twitter and the frozen peas yet? If so, you can skip the next paragraph and move on to why I think this is such a great lesson for do-it-yourself nonprofit communicators. If not, here’s the quick summary:

Susan Reynolds gets a breast biopsy and then a mastectomy. She is an avid social networker, so she’s tweeting and blogging the experience at Boobs on Ice. She posts a photo of herself easing the pain with a bag of peas on her breasts. Long story short, the crowd goes wild, she’s got people all over the place taking photos of themselves with bags of peas, and now there is a Frozen Pea Fund that’s raised over $7,000 for the American Cancer Society. I learned about this story from Craig Colgan, who wrote a great feature for the Washington Post called “How Frozen Peas Started A Movement: Cancer Patient’s Blog Builds Web Community,” which you can read on his blog. Oh, and this all took place in less than five weeks.

The lesson here is not how social networking lets you make friends and influence them to part with cash. We’ve seen tons of examples of that working. The big lessons are instead (1) be completely human and (2) let others run with your ideas. That’s how to build an online community that actually accomplishes something.

While I have never spoken with Susan, I seriously doubt that posting a photo of herself with frozen peas sticking out of her camisole was some calculated move to raise money. Instead, it was authentic, natural, and also a bit funny. In other words, it was completely human. And that’s what people respond to. They don’t respond to monolithic nonprofit organizations with mission statements and action plans. They respond to human beings.

Then, she let it take off. People started taking the pea photos. A online friend suggested donating the price of two bags of peas to breast cancer research. Another suggested setting up an actual fund to group the donations. And another, who just happened to be doing consulting on social media and working with the American Cancer Society brought it all together. Lots of people are doing lots of different things and something tells me Susan is not chained to her computer trying to micromanage it all. She’s got better things to do, like fight her breast cancer. She doesn’t need to do anything else but what she’s been doing all along on Twitter and her blog. It’s happening, in some ways now, without her.

My guess is that the being human part will be much easier for most nonprofit marketers than the letting go part. But if you are willing to run a bit of risk of people going completely off-message, you might find they come up with something that’s way better than you ever dreamed.

Watcha gonna do when the design police come for you?

If you fancy yourself a member of the Design Police, here’s a fun site where you can download your own template of red-ink messages to plaster all over bad graphic designs in your office or out in public.
http://www.design-police.org/ 

Not a designer, but forced to do it anyway? This kit will give you a sense for what tees off the professional design world.

Thanks to the Art Directors Club of Metropolitan Washington for the tip.