Kivi's Nonprofit Communications Blog

You’ll find some great Web 2.0 success stories for nonprofits compiled by Rebecca Leaman at Wild Apricot as this week’s edition of the Carnival of Nonprofit Consultants. Read stories about  UNICEF and A Place to Bark, along with lots of solid advice.

Next week the Carnival will be hosted by Michele Martin at The Bamboo Project.

Volunteering is a significant part of the identity of Generation Y - people in their 20s - because they grew up doing it. Service learning has been fully integrated into many high schools and college-bound teens know that admissions officers love community service.

Volunteering is so well ingrained in the Gen Y culture that a recent Deloitte Volunteer IMPACT survey found that more than half of workers in their 20s prefer employment at companies that provide volunteer opportunities and 70% believe that companies should use volunteering as a professional development tool.

If you are interested in recruiting people in this age group as volunteers for your nonprofit, keep in mind a few tips from Sam Davidson of CoolPeopleCare. Sam will be the guest speaker during the May 7 Nonprofit Marketing Guide webinar on “How to Connect with Generation Y.”

Don’t ask for long-term commitments. For most of Gen Y, life is usually about trying lots of things and then committing to those things that really knock your socks off. “If I want to learn more about your organization and how I can help, and the only option for me is to commit to 8 hours next weekend or an hour a week for the next 12 weeks, I may just skip it,” says Sam. Instead, offer quick but meaningful opportunities to lend a hand.

Let friends volunteer together. Gen Y is a very social set that prefers to shop, eat, date, and hang out in groups of friends. Volunteering is no different. “We’re not afraid to tackle a big project, as long as we can do it together,” say Sam, who notes that his is the first generation to grow up in schools that required working collectively in groups in nearly every subject. (We would have HATED that, wouldn’t we have, my independent Gen X brothers and sisters?)

Spread the word through friends. When reaching out to 20-something volunteers, forget direct mail, and for email to work, it has to be really good. “Tell me quickly why it’s important, because I’ll be scanning/listening to/reading your pitch while I do six other things, so it needs to stick out,” advises Sam. Instead, Sam says to play your local equivalent of the Six Degrees of Kevin Bacon game: If you want to reach a group of 20-somethings, talk to their friends and friends of friends and have them spread the word.

“If you’re soliciting me directly, let me know the connection to the opportunity, whether it’s because my friend volunteers there or the issue affects me in some way,” says Sam. ” Or, better yet, if you’ve created a low-commitment, team-friendly experience, I’ll hear about it naturally from one of my friends anyway, so by offering something I’ll actually think about coming to, it should market itself.”

Learn more about marketing your nonprofit to people in their 20s during next week’s webinar, How to Connect with Generation Y on May 7, at 2:00 p.m. Eastern, 11:00 a.m. Pacific. Registration is $35 per connection. Get the details.

Lots of studies of interest to nonprofit marketers have been published lately . . .

Sea Change Strategies and Convio have released a new report on the “wired wealthy” — people who are giving big online. Get the full report here or read a nice summary on Katya’s blog. Only 40% of these donors thought charity websites were inspiring or made them feel connected to the cause they care about.

M+R Strategic Services and NTEN released an updated eNonprofit Benchmarks Study for 2008. Get the full report here or read the press release for a quick summary. The total amount raised online increased by 19 percent from 2006 to 2007, but email open and click-through rates are falling.

Donors’ money isn’t going where they think it is, according to a survey by Stanford Social Innovation Review and Google.org.

MobileActive.org has released a report with 11 case studies on how nonprofits are using cell phones for a variety of outreach and advocacy programs. Full report here and summary here. The global survey found that 86% of non-governmental organization (NGO) employees use mobile technology in their work.

Half of donors think nonprofits should be using social media (e.g. blogs) to keep them up-to-date. In particular, they want to read news and announcements, success stories, and volunteer opportunities. This comes from a Donor Pulse/Harris Interactive poll — get details from Virilion.

Universal McCann has published a study on the growth of social media worldwide. TrendsSpotting has a nice summary. (Thanks to SocialBttrfly on Twitter for the tip.)

I’m reading “Message Matters: Succeeding at the Crossroads of Mission and Market” by Rebecca K. Leet. I’m about halfway through it, and here are some of the tips that I found most interesting.

When creating a message that works, you need to start with the action that you want others to take. Unfortunately, lots of nonprofits take the easy (lazy) way out and say that they want people to “be informed” or “be aware” of their issues. But that’s not really a good goal for your communications. What is it that you want people TO DO after they are aware and informed?

In the book, Rebecca says that Mothers Against Drunk Driving could have had educating people about the dangers of drunk driving as a goal, but that would not have been nearly as effective as asking people not to drink and drive and to pick a designated driver instead. Clear actions make all the difference and add an incredible amount of clarity to the process of creating your messaging.

After you create your core message, you should create a few subset messages that more directly address the specific desires of particular segments of your target audience. For example, if you have one core message about early child education, you might have one subset message for parents, one for pediatricians, and yet another for day care providers.

I know the idea of creating multiple messages has created some heartburn for nonprofits I’ve worked with before (and for me too) — Won’t it be confusing? What if one target audience sees the message intended for a different target audience? How can we figure out who gets what message?

Rebecca says not to worry, because the reality is that people only tune into messages that appeal to them personally and pretty much ignore everything else. So as long as your subset messages don’t contradict each other and support the core message, it’s OK if the day care providers also get the parents’ message. In reality, a day care provider may also be a parent, and may be interested in both perspectives, reinforcing your core message.

I’ll share more tips when I finish the book. But I can say that I definitely recommend it. In fact, I’ve asked Rebecca to speak during an upcoming Nonprofit Marketing Guide.com webinar called “How to Create Nonprofit Messages That Motivate” on June 19. She’s agreed to boil down the best of the book into a one-hour webinar with plenty of time for your specific questions (although you should still buy the book too!) Learn more now.