This blog is all about do-it-yourself nonprofit communications and marketing. I love helping small and medium-sized nonprofits communicate more effectively with their members, donors, volunteers and other supporters, so that together, we can all make the world a better place. I do that as a blogger, trainer, coach and consultant.
I believe that even the smallest nonprofit staffs with the most modest budgets can achieve tremendous results through savvy marketing and communications. I hope this blog and my online marketing training and other resources encourage you to do just that, while helping you grow personally as a nonprofit marketer and communications professional.
David Simpson, the chairman of GoldMail, called a few weeks ago asking me to check out his new service. Like most bloggers with more than 10 subscribers, I get a lot of requests like this, most of which I ignore. But this, my nonprofit friends, is one cool tool that I think a lot of you could use to do some amazing marketing.
GoldMail calls itself “voice over visual messaging” - sort of a combination of voicemail and email. It allows you to record your voice over a series of slides that you create within GoldMail using whatever you have available - photos, screenshots, PowerPoint slides, PDFs, etc. You end up with a nice multimedia message that you can link to in an email or embed in your website or blog. You typically need software like Camtasia Studio or PowerPoint plugins like PointeCast, which are much more expensive and have fairly steep learning curves, to produce something like this.
GoldMail lets you create a simple but effective version of the same thing, without requiring a lot of time, money, or technical know-how. After watching a few quick how-to’s, you can create a message in minutes. And it’s only $9.99 per month. It’s perfect for quick, on-the-fly messages, but can also be used for more polished presentations too. You can record up to 10 minutes, but the most effective uses will be much shorter than that, I think.
I used GoldMail today to create a 3-minute tour of the Nonprofit Marketing Guide All-Access Pass. I’ve embedded the file below and I’ll also be sending out the link to it in an email message to my Nonprofit Marketing Tips subscribers. Hit play to see what GoldMail produces, and to go behind-the-scenes with the All-Access Pass:
(Don’t see the viewer or want to see a bigger, full-screen version? Click here instead.)
Here are three creative ways your nonprofit could use GoldMail:
1) Personalized Thank-you Message. Grab a few photos (or even just one really good one!) that show the results that your donor helped bring about. Record a one-minute thank-you message over those slides, using the donor’s name and referring to their gift specifically, and then email the link to them. “Jack, I wanted you to see for yourself what your $200 has made possible . . . take a look at these photos . . . . isn’t this wonderful? Thank you so much, Jack, for making such a difference . . . “ You can also add in pre-recorded sounds, like your clients saying thank-you in their own voices.
2) Weekly Updates to Members, Boards, Committees, Etc. Do you have a core group of people who need regular updates on your activities? Record a weekly GoldMail message for them with the week’s highlights. It’s show and tell!
3) Event Invitations. Spice up your invitation by talking about all the great things you have planned for this year over fun photos from last year’s event.
I hear some of you asking, but isn’t video so much better? Probably. But video is waaaaay harder to pull off than this. This is easy. And yes, I have Camtasia Studio, and I’ve still put off making the “All-Access Pass Tour” above for months, because there are just too many settings in Camtasia to deal with. For me, too many options is just as bad as too few. I’ll say it again: this was easy.
Two quick tips from my experience today:
- Get your slides in the right order and practice a few times before you actually record. The ability to edit your audio recording is pretty limited and if you decide to move slides around, you have to start the audio recording over from scratch. Make sure you have all the slides you want, and you have them in the right order, before you record the audio.
- Turn up your microphone volume within your control panel. Even though I do webinars all the time with my headset and the audio is just fine, it was way too low on my first GoldMail recordings. Crank it up a bit on your computer before you record.
David Simpson says the San Franciso Zoo used GoldMail to create a message about new zoo babies and the email to donors with the GoldMail message outperformed the standard email message by 650%. You can’t argue with those kinds of results. David is interested in exploring how other nonprofits can use GoldMail. How might you use this kind of service? Leave a comment with your ideas.
Wow - yesterday’s post about thank you notes and the lack thereof got the conversation started! Thanks to everyone who took the time to add some thoughts to the debate.
Several people mentioned that the practical realities of nonprofit management mean that getting thank-you notes out promptly, especially when donations come through non-traditional channels for your organization, can be difficult. Many nonprofits are chronically underfunded and understaffed and often under-skilled in the technology that could make things easier. I get it — really. Been there, done that. At the opposite end of the spectrum, a relatively small gift of $25 may not produce more than a shrug from the development office. I get that too, although I’m certainly less sympathetic to that point of view.
But here’s the thing. Think about how much time a typical nonprofit spends on generic “outreach,” like newsletters, with the purpose, at least in part, of generating new supporters. If you are so pressed for time, wouldn’t those precious hours be better spent thanking the people who have taken the next step and given you money, no matter how much or through what method?
Just yesterday, before I wrote the post, I did a webinar on Nonprofit Marketing with Next to No Budget. One of my key points was to focus in on the people who matter most and to get personal with them. I specifically pointed out that saying thank you and doing it well, just by itself, was a major strategy for making your nonprofit stand out in donors’ eyes, because so few nonprofits do it well. If you are going to spend anytime on communications at all, shouldn’t it be with the people who have already demonstrated a commitment to your cause by contributing?
Advice to My Frazzled Nonprofit Friends
Give higher priority to your thank-you notes than to any other piece of communications you work on. The newsletter doesn’t go out, the website doesn’t get updated, your report to your board doesn’t get done, until you have sent some kind of thank-you to your donors. Take control of your work life and make it happen. If you don’t, I can pretty much guarantee that over the long haul, you will remain underfunded and understaffed.
Do what NPR did with my gift. If you get an email address, copy and paste it and shoot out a generic thank-you. This is what they sent me, with “NPR Thanks You!” as the subject line:
Dear Friend:
Thank you for your 2008 contribution to National Public Radio, made through Capital One. Your support helps NPR provide Morning Edition, All Things Considered, Talk of the Nation, Car Talk, News & Notes, From the Top and other news and cultural programming to listeners from Alaska to Florida and many countries overseas.
Again, many thanks for your generosity. NPR simply could not do it without you.
Sincerely,
Annie Callaway Davis,
Vice President for Development
(Sent by)
Dayna Taylor
Grants & Contributions Administrator
Granted, I would not hold this up as the best thank-you note ever, but the point is that they sent it, and they sent it promptly. It was the first one I received. I’m not rushing out to put NPR in my estate plans because of it, but this is good enough for me to donate another $25, should they get around to asking me to, and who knows after that. You can do this - anyone can!
Dealing with Donations Through Payment Services
It doesn’t matter whether you like getting gifts through Network for Good (NFG) or any other payment processor or not - you have to deal with it! The donor should get to make the decision about how they donate. You should certainly encourage them to use your preferred channels and to make that super easy, but don’t dis donors who don’t do it your way.
I happen to think that Network for Good is one of the best things to happen to the nonprofit sector in a long time. Yes, I’m friends with Katya Andresen, the COO, but I became friends with her because I admired so much what she was doing at NFG and on nonprofit marketing in general. NFG makes online giving possible for so many nonprofits who couldn’t pull it off on their own and they have also opened up lots of new ways for donors to fund causes they care about online. Look who NFG processes payments for now:
If you hope to use social media to raise money, you are going to have to figure this out, no matter how big or how small your nonprofit is. NFG is trying to make it easier for you. They take care of the emailed tax receipt so the donor knows the transaction was successful, but it’s up to you to make the personal connection with your supporters. And right there in the email you get from NFG when they process a donation for you, they remind you to thank your donors directly. Sure, any system can always be improved, and Katya told me today that she and her staff are keeping track of all of the suggestions in the comments.
About Those Eight Nonprofits that Didn’t Acknowledge My Gift . . .
I just did some research on Guidestar. Only one of the eight is truly a small organization with a very limited budget and staff. The others are huge in comparison - they all have gross reciepts over $1 million. Two fall into the $30-80 million range and three are bringing in more than $100 million. These gifts were made over three months ago. It’s not about doing it in a timely fashion at this point, it’s about doing thank-yous at all. These organizations have the resources to acknowledge small gifts contributed online, if they really wanted to.
Keep the conversation going - leave a comment here or on the other post.
Back on November 24, 2008, I cashed in a bunch of credit card miles through Capital One’s No Hassle Giving Site, converting them into cash gifts to charities. Capital One partnered with Network for Good to deliver the donations to the charities. I specifically selected 12 national charities that I had not previously contributed to, but whose missions I support, in order to see what the communications response would be to my $25 gift. On the form, I opted-in to share my contact information with the charities and provided both email and mailing addresses. I called it the “What I Got When I Gave” experiment.
I’ve been waiting all this time to report back on the experiment in hopes that the results would change, but they haven’t. It’s pitiful. Of the 12 national charities I gave to, only four — a measly 33% — acknowledged the gift in any way. (I also gave to three regional charities where I live and the percentage was the same - only 1 of the 3 acknowledged the gift.)
The fastest response came from National Public Radio, which sent me an email thank-you note addressed to “Dear Friend” on December 10. Personalization would have been nice, but at least they get the Gold Star for timeliness. I haven’t received any other communication from NPR since.
The next three all came within a day of each other, on January 6-7, 2009. Both Interplast and The Alliance for Climate Protection sent paper thank-you letters, addressed to me personally.
The Alliance mentioned receiving the gift through Network for Good on December 15, which would have been Network for Good’s next payment distribution day after my gift. Given the holidays, I have no problem with the date I received the letter. It was a standard form thank-you letter - nothing stand-out about it, but adequate.
Interplast’s thank-you letter was great. I’m a big fan of their blog because of their effective storytelling, and the thank-you letter does the same thing. Instead of a bunch of generic successes (which are better than none at all, I guess), they tell me a story and include before and after pictures! I’m constantly telling people to include pictures in thank you notes (see here and here), so I’m glad to see a nonprofit doing it well. Way to go, Interplast!
I haven’t received any additional communication from either Interplast or the Alliance for Climate Protection since the thank-you letters.
I’m obviously really disappointed in not hearing a peep from the other eight. But, ever the supporter of nonprofits, I have come up with several potential reasons (uh, excuses) why this may be the case:
$25 is chump change to them and doesn’t merit acknowledgment. I know there is significant debate out there about what you do with low-dollar donors. I hoped that $25 was high enough to generate some kind of response, but apparently not.
Since I cashed in miles, they don’t think it’s a “real” gift (even though Network for Good sent them real money).
It was the holidays and the gift fell through the cracks.
Giving through Network for Good is not their preferred means of receiving online gifts — they’d prefer to get them through their own website — so they are not set up to acknowledge gifts like mine.
The post office and/or Gmail’s spam filter ate their thank-you notes.
Do any of these hold water with you?
You may also be wondering what I was really expecting. I think each charity should have acknowledged the gift either via email or in print. Either one or both is acceptable, given that it was an online gift. Since I supplied my email address, I would have been fine being added to an e-newsletter list. Or, they could have strongly encouraged me to join a list in the thank-you note (or subscribe to a blog), with very explicit instructions for how to do that and a motivating description for why I would want to. So, none of the four who responded knocked it out of the park for me, but they all get kudos for responding at all.
Right about now, you are probably dying to know who the other 8 organizations are. I’m really torn about naming names, because as I said at the top, I really do believe in the missions of every single one of them and I would hate for their inclusion in this post to tarnish them in any way. So I’m not printing them here, at least not right now. But I definitely thought about it . . . C’mon, people, can’t a girl get a thank you note?!?
What do you think? Do these results surprise you or not? Are any of the rationales for no response legitimate? What would your group have done with a $25 donation from out of nowhere? Please leave a comment and let’s talk about it!
I’ve seen lots of interest from nonprofits in using video to communicate with supporters about their causes, along with an equal amount of trepidation about how to do it. I’m not a video expert, but I know several people who are, so I put out a call over Twitter for some guest posts to share with you. I’m expecting several more, but I’ll share two that have come in some far:
On Tuesday, March 10, at Noon Eastern, the Chronicle of Philanthropy is hosting an online chat on how nonprofits can effectively use video. Even if you can’t attend live, be sure to check out the transcript later.
Here are some additional resources I think you’ll find helpful:
Interplast’s blog is one my top favorites in the nonprofit world, because it does such a fabulous job of sharing success stories and letting readers behind-the-scenes, which are two of the best uses of blogs by nonprofits, in my opinion. (Here’s more on different ways nonprofits can use blogs. Also see my Blogging for Nonprofits webinar happening this Thursday.)
Interplast provides free life-changing surgery for children and adults with clefts, disabling burns and hand injuries, and the blog shares the stories of the surgical volunteers and the people receiving care.
Before the holidays, I interviewed Liliana Vazquez, Interplast’s Communications and Technology Coordinator, about their blog. Apologies for just now getting around to posting it, and special thanks for Liliana and Interplast for generously sharing their perspective. Here’s the interview . . .
What did Interplast hope to get out of blogging?
It’s been an amazing tool for us. We really see it as one of our best tools to communicate with donors. We use Typepad and we blog through Flickr, so the pictures are tied to the stories. We also use the blog to announce what else is going on within the organization. We also answer questions that come in through comments.
The posts from surgical trips are written by the volunteers. How do the posts get online?
Our volunteers are doing the writing in their own voices and taking the photos. Since a lot of the countries we travel in don’t have good Internet connections and the volunteers are busy doing surgeries, we ask that they simply send us an email and attach the pictures. Blogging is such a foreign idea for many of the older volunteers, so we had to make it really simple for them, to convince them it would work. Now the volunteers love it too. They send the links to their families as a way to keep in touch while they are traveling.
How much editing do you do?
Outside of grammatical editing, we try not to edit them too much because they are writing from the heart, from their personal experiences. Sometimes the posts come in as stream of consciousness and we clean those up a little bit. We do edit the pictures, because we do get a lot of gory medical stuff.
A lot of it is not specifically written for the blog. We’ll take stories out of quick emails we get or from the back of napkins! Sometimes we’ll hear cute stories about kids donating and we’ll turn that into a blog post.
How many people contribute content to the blog?
We are relying on everyone to contribute: staff, volunteers, everyone who can. We ask people to keep their eyes open to everything going on around them and we pull in stuff from everywhere. It’s easy to ignore the every day, but a lot of impressive stuff is going on! We have over 100 people telling their stories on the blog.
How do you handle comments?
We don’t spend a lot of time on comments. We get lots of positive comments that don’t need a response. For those that do require a response, like a referral, we’ll contact the person directly. We haven’t had any bad experiences on the blog with comments, although we have had some people making inappropriate comments on photos on Flickr and we’ve deleted those and blocked those people.
How does the blog fit in with your other communications?
When we do an e-newsletter, we link to the blog. We also use blog content in the e-newsletter, our print newsletter, and in donor reports. If someone donates to a specific trip, we can acknowledge the donors in the posts about the trip on the blog and keep them updated on the trip. It’s also a great archive for us internally.
Are you considering any changes to the blog?
Interplast does more than surgical trips. We also empower and train local doctors. I’d like to give that part of what we do some more screen time.
What has surprised you about blogging?
I was surprised to see how the blog is being used to refer patients to us, which is also great. We’ve seen people who are traveling and meet people who need our help use the blog to put us in touch with those people. So it helps with our mission that way too.
Want to learn more about nonprofit blogging? Check out Blogging for Nonprofits, this week’s webinar.
If you moan to 10 of your nonprofit colleagues about how you don’t have time to get your nonprofit on Facebook and other social media sites, I’d guess seven of them will tell you to get an intern to do it for you. (The other three? Two will just nod sympathetically and the other one will have no idea what you are talking about.)
If you are thinking about giving a social media project to an intern or a new employee who is a recent college grad, keep these four tips in mind. They’ll not only make your intern’s experience much better, but your organization will benefit too.
1. Make it a team effort, led by the intern. Social media is . . . well, social. And that’s why it holds so much promise for nonprofits. You can connect with friends of friends of friends you might never otherwise reach. But the organization needs to be at the center of this network, not some intern who is leaving in three months. The intern can lead the way and set everything up, but permanent staff, long-time volunteers and board members must be a part of it too. The team approach also gives your intern valuable project and team management experience, so she isn’t just sitting alone in front of a computer.
2. Be clear about why you are doing it. “Getting on YouTube” is not a marketing goal. Who are you trying to reach and with what message? What do you want these new friends you’ll make to do? Why is getting on Facebook or YouTube the right tactic? Know the answers to these questions ahead of time so that your intern and the team can create a presence online that complements your existing communications work.
3. Make training a part of the assignment — and you get schooled. For your social media project to succeed, the senior management of your organization needs to understand it. Even if you as the executive director or development director don’t login everyday, you still need to understand the culture and vocabulary of the site, what people actually do there, and how your organization is being represented. Give your intern at least fifteen minutes every two weeks to show you and other senior managers what they are doing online and to give you some quick lessons on how you can do it yourself.
4. Open your mind. If the only way you can see your nonprofit getting on to social media sites is by asking a younger person to do it for you, there’s a good chance that you don’t fully understand what it’s all about and just why “everybody’s doing it” in the first place.
For example, you may not be entirely comfortable with the idea that other people (those friends of friends you covet) may be talking about your organization and your issues in their own words, ignoring your talking points and failing to keep all the facts straight.
This is where you have to remember that social media is not just about pushing information out, but also about conversations about that information and collaboration that grows out of those conversations. Relax and go with it. Gently correct when it’s really important to do so. Thank your new friends for caring. You may be pleasantly surprised at the new ideas and insights you discover.
Before the holidays, I asked some nonprofits to share with me their blogging lessons learned. Here are some of the comments I heard through NTEN’s Nonprofit Blogging Affinity Group List. (NTEN groups are a great resource, by the way, and this same list just had a great discussion about some of the best nonprofit blogs online. You’ll have to join NTEN and the Blogging group to learn more).
From Mike Sweitzer-Beckman: “I run a blog in my spare time for progressive young adult Catholics. I wish I had known ahead of time that we would need not just writer’s guidelines, but commenting guidelines. We post them on our site now at www.youngadultcatholics-blog.com. The other thing I wish I had known was how to implement advertising. We just haven’t thought it through. There are more and more people that are requesting that we put their website information up, but we’re hesitant to do it without some guidelines and parameters, not to mention rates.”
From Beth Kanter of Beth’s Blog: “I wish I had know about Feedburner so I could have tracked my subscriber metrics from the beginning and consolidated by RSS feeds. I also wish I had a benchmarking process so I could measure and track and improve what I was doing.”
From Barbara Christensen of Conservation Northwest: “If only I’d known how hard it would have been to convince the rest of the staff a blog was worth the effort, I would have compiled more research on industry standards, conversion rates, etc, as well as some anecdotal stories of blogs working for other environmental advocacy NGOs (I see tons of info
on web 2.0 successes for non-profit service oriented groups, but so little for folks like us who don’t offer so concrete a product as people served or acres purchased).”
For me personally, I wish I had given more thought to the difference between post categories and tags. I’ll blame part of my confusion on the earlier versions of Wordpress, where they were one and the same. Now that Wordpress supports both, I have a list of categories a mile long that could really be knocked down to a dozen categories, with the rest as tags. Fixing that is on my blogging to-do list.
I also wish I had taken an hour or two to learn how CSS really works so I could have tweaked my blog templates more easily. I ended up learning as I went along, but I think I could have saved myself lots of hours in the end had I just sat down and worked through some tutorials. (I like to play around too much to pay someone to make all those little changes for me.)
How about you? What blogging lessons have you learned the hard way? Leave a comment to add your voice to the conversation.
“Oh, no! That’s what our
newsletter looks like to a third
of the people on our mailing list?!?”
Don’t be her.
Preview your e-newsletter in
different email programs.
Those new to the world of e-newsletter publishing are often surprised to learn that their email newsletters can look quite different to someone who is using Outlook versus someone using Gmail or Thunderbird, not to mention what it looks like on a smartphone. That’s because email programs (called email clients) process HTML in different ways.
The only way to be sure that your email newsletter template is working well in all the major clients is to actually view it in all of the different programs.
While some email newsletter service providers make this easier than others, it’s not a standard service. But two companies do offer testing programs that will deliver screen shots of your newsletter in various email programs at reasonable prices, even if you don’t use them to send out your newsletter: Mail Chimp’s Inbox Inspector, powered by ReturnPath, (sign up for a free account, then buy three tests for $29) and Campaign Monitor’s Design and Spam Test (sign up for a free account, then pay $5 per test).
It’s well worth paying for the test services every now and then, especially when you make changes to your layout.
If you simply can’t pay, you can do it yourself, but the hassle factor is high. Start by getting free accounts at services like Gmail and Yahoo and installing multiple email programs on your computer (e.g. Outlook, Thunderbird). Beg friends with various ISPs (e.g. AOL, Roadrunner, Comcast) to do screen captures for you. Then run your own tests.
The goal isn’t necessarily to make your newsletter look exactly the same in every program. It’s to make sure that your newsletter is readable in every program and that there aren’t any wacky design shifts that are so distracting that the reader instantly hits delete.
To Run the Test: Set up a free account. Go to Create a Campaign > Inbox Inspector Test. You’ll copy and paste your HTML, and add some other campaign details. Then you’ll pay $29 for 3 tests (nonprofits may get a better deal - I don’t know.). Within one minute, the results started to come in, but they changed after a few minutes, so I’d give it at least 15 minutes before even looking at it.
Campaign Monitor’s Design and Spam Test
To Run the Test: Set up a free account. This email service specializes in serving designers who manage e-newsletters for multiple clients. Just pretend you are your own client. Click on the client name, then create a new campaign (you have to have the campaign ready to go before clicking on the “Run a Design and Spam Test” button). Instead of cutting and pasting your HTML, you have to upload the HTML file. When I got to the section about the mailing list, I stopped and clicked on Design and Spam Testing, and it asked for a $5 payment. Speed was about the same - some results quickly, but not worth looking at until about 15 minutes later.
If you are using another email newsletter provider rather than creating your own HTML, simply login to your account, open a newsletter, go the HTML tab and copy the code. Paste it into a plain text program like Notepad. Then you can copy/paste into these services.
The Results and Pros/Cons of Each System
Plain Text Versions: Both systems convert your HTML to plain text versions for you, although Campaign Monitor’s looked much cleaner than MailChimp’s. Campaign Monitor also showed me the recommended line length on the plain text message, which is nice, so you can add hard-returns if you want.
Spam Filter: My newsletter passed all of the Spam Filter tests in both systems, although there were some non-lethal warnings. For example, apparently the McAfee Security Center spam filter considers these words somewhat spammish: source, way, focus, print, pass, accounts, really, others. It would be crazy to worry about such common words, so I’m not going to. Campaign Monitor said McAfee identified 25 words like this as warnings, where MailChimp said McAfee found 30 words. I guess they must be using different versions of McAfee in their testing.
MailChimp tested against eight different spam filters. Campaign Monitor tested against the same ones, plus the Norton 2008 spam filter, but after several hours, the Norton results aren’t available, so that’s a wash.
Content Assessment
MailChimp analyzes your HTML for you and suggests code fixes. I ran the “clean up HMTL” tool in Dreamweaver before running the tests, but MailChimp still found a few code errors. Fortunately nothing serious — just leaving the # sign off of some of the color codes. My heart did skip a beat when it said it found 47 content errors, however. Turns out they were all spelling errors, which weren’t really mistakes (it didn’t like my name, the way I hyphenated All-Acess Pass, etc.). Campaign Monitor doesn’t offer this service.
Email Client Screen Shots
This is what I really cared about.
MailChimp’s Inbox Inspector
Campaign Monitor’s Design and Spam Test
After about an hour, only half of the screen shots were back in both services, but by that point, they both produced some of the biggies, like Outlook, Gmail, Comcast, and AOL. I had simplified my design quite a bit, although I still use a table with two columns, so I wanted to make sure the text wasn’t flowing or overlapping in any strange ways. Fortunately, everything looked reasonably good across the various platforms, although neither one was able to come up with a screen shot from Yahoo! Mail today.
The screenshots did remind me to set all image borders to zero so a blue box doesn’t appear around them when a link is attached. The blue blox showed up in AOL and Comcast, but not Gmail and Earthlink. I’d rather not have it anywhere, so it’s worth adding the border setting in.
Overall, I like Campaign Monitor’s screen shots better.They let you toggle images on and off when those email clients offer that option to readers, so you get a clear picture of exactly what people are seeing. MailChimp lets you see the same thing, but in a less convenient way - you have to open the preview of images on and the preview of images off. Campaign Monitor also groups the screen shots by web-based email clients, desktop email clients, and mobile clients, which I found much easier to scan, where MailChimp groups them all together. MailChimp does show several clients used in Europe, if that matters to you, that Campaign Monitor doesn’t.
What’s Missing
It would be really nice if these services included screen shots of what your email looks like in different web-based email programs in different web browsers. That’s where you can see some real differences.
Look at the these three screen captures of my newsletter in my Gmail inbox viewed in Firefox, Internet Explorer, and Chrome. Though I prefer Firefox as a user, my newsletter looks the worst in this browser. The text at the top is wrapping oddly so that my name and organization are below the logo instead of beside it like in the others. Firefox and Chrome both remove padding within the table, so the columns butt up against each other, where Explorer keeps the nice white space. Chrome doesn’t include the ALT text on the images in the sidebar, so those are just blank boxes, while the others give you some of the text.
None of these differences are earth-shattering for this particular newsletter, but they could make a real difference depending on your layout and how important your pictures are.
In Mozilla Firefox 3.0.5
In Windows Internet Explorer 7
In Google Chrome 1.0.154.36
My Bottom-Line Recommendation
I prefer Campaign Monitor’s service, and it’s the more affordable option too (always a nice result!). If you really want that extra code check or send lots of email to Europe, then I’d take another look at MailChimp. In addition, be sure to preview the HTML file in different web browsers to make sure there aren’t any differences you can’t tolerate. If you pasted your code into Notepad, just open the browser and go to File, then Open to view your HTML - it doesn’t need to be online to be previewed.
P.S. Get more email newsletter tips during tomorrow’s webinar on E-Newsletter Essentials (1/7/09).
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A couple of times per month, Kivi Leroux Miller and Claire Meyerhoff host a live Internet radio show and podcast.
Looking for the 
If you moan to 10 of your nonprofit colleagues about how you don’t have time to get your nonprofit on Facebook and other social media sites, I’d guess seven of them will tell you to get an intern to do it for you. (The other three? Two will just nod sympathetically and the other one will have no idea what you are talking about.)
