- About the Passes We Offer
- Where can I buy a Pass?
- What's included in the All-Access Pass?
- What's the difference between the Quarterly Pass and the Annual Pass?
- About Logging In
- What is my username and password?
- About Using Your Pass
- How do I RVSP for live training?
- How do I access recordings?
- How do I schedule Office Hours consultations?
- About Our Training Events
- What's the difference between a webinar, e-clinic, and e-course?
- How long are live trainings?
- Who teaches the webinars and calls?
- Can I get the handouts in advance?
- What do the levels of difficulty mean?
- How many people can listen in on the webinar/teleseminar per registration?
- How do I connect to a webinar or conference call?
- What about participating from a international location outside the U.S. or Canada?
- Can I use Skype?
- About Renewing Your Pass
- How do I renew the pass? Will it renew automatically?
- How do I know when my All-Access Pass expires?
About the Passes We Offer
Where can I buy a Pass?
You can buy any of our passes here.
What's included in the All-Access Pass?
Free RSVPs for our live webinars. While the schedule for each month depends on Kivi’s other commitments, our goal is to provide, on average, three live webinars or conference calls each month. You can RSVP for any you want to attend live at no additional cost via our special Pass Holders RSVP page.
Unlimited access to our recording archive. Barring technical difficulties, video of each webinar and mp3 audio of each webinar and call are available to Pass holders within 48 hours of the live event. You’ll have access to all of the recordings for the 12 weeks after you buy your pass, PLUS access to the recordings from the previous three months, which means you get six month’s worth of recorded training, all included. You can access the recording archive 24/7.
Access to Kivi's Office Hours. All-Access Pass holders can reserve 30-minute consulting/coaching appointments on Kivi's calendar for just $75.
What's the difference between the Quarterly Pass and the Annual Pass?
The only difference is the length of access and the price. You get access to the same resources no matter how long you subscribe. The Quarterly Pass is good for 90 days and the Annual Pass is good for one year. You save 20% when you buy an Annual Pass over purchasing four Quarterly passes.
About Logging In
What is my username and password?
You selected a username (your email address) and password when you registered. You can click on the Lost Your Password link in the login box (upper left of home page) to have it sent to you. If you encountered a glitch in your registration process and believe you have paid for a pass, but were not given the opportunity to create a username and password, email us at email@example.com and we'll get you set up.
How do I update my contact information or change my password?
About Using Your Pass
How do I RVSP for live training?
All-Access Pass members can RSVP for webinars and coaching calls on the Pass Dashboard. You'll then receive an email from GoToWebinar with connection details. You will also receive a reminder email the day before the event and the day of the event that will contain this information. Please check your spam folder for these messages. If you can't find your connection details, you can email us at helpdesk AT nonprofitmarketingguide.com or call us at 334-246-1712.
How do I access recordings?
All-Access Pass members can access recordings from the Pass Dashboard.
How do I schedule Office Hours consultations?
All-Access Pass members can schedule Office Hours consultations here.
About Our Training Events
What's the difference between a webinar, e-clinic, and e-course?
Webinars: You connect through your web browser to see the slides. You can listen through your computer speakers or over the phone. Webinars are presented live and may also be available later as a recording.
E-Clinics: Presented live and may also be available later as a recording. These are like webinars, but they are limited to a small number of participants to ensure that everyone can participate in the dialogue. They usually include a series of webinars and some personal coaching.
E-Courses: Offered through the Nonprofit Marketing Guide Learning Center, these are on-demand training courses with audio and multi-media lectures, exercises, and additional resources. These courses are not live -- you take the course on your schedule and communicate with the instructor via message board or email.
How long are live trainings?
Who teaches the webinars and calls?
Can I get the handouts in advance?
What do the levels of difficulty mean?
We use a system similar to how ski runs are rated. (Thanks to Danielle Denhardt of Fancy Cat Rescue Team for the suggestion!)
GREEN CIRCLE: These are "101" or "Basic" webinars or calls with content most appropriate for nonprofit staff at the "beginner" level on this particular topic.
BLUE SQUARE: These are "201" or "Intermediate" webinars or calls that assume you already have some basic knowledge and level of comfort with the topic.
BLACK DIAMOND: These are "301" or "Advanced" webinars or calls best for more experienced staff. We will likely use terminology or concepts without explanation that are unfamiliar to those with less experience.
You may attend any webinar or call you like. There are no entrance exams! But if you've been working in nonprofit marketing for a long time, you will likely find the Green Circle trainings too basic. If you are new to the field, you will likely find the Black Diamond trainings too complicated or difficult. Because we focus on small nonprofits and communications departments of one person, we offer many more Green Circle and Blue Square trainings than Black Diamonds.
How many people can listen in on the webinar/teleseminar per registration?
As many as you can fit around the computer screen or speaker phone. Unlike some webinar providers, we don't care how many people in your office listen in, as long as they all work for the same organization. Your Pass only covers one connection, however, so please do not call in from multiple phone lines or login from more than one computer.
How do I connect to a webinar or conference call?
WHEN: You can connect to the webinar 10 minutes before the start time. Please remember to take your time zone into account. If a webinar is from 1:00 - 2:00 p.m. Eastern, that means it's from 12:00 p.m. - 1:00 p.m. Central, 11:00 a.m. - 12:00 p.m. Mountain, and 10:00 - 11:00 a.m. Pacific.
HOW: When you registered, you should received an email with connection details. Click on the link in the email confirmation from GoToWebinar.
In addition to the email you received when you registered, you should also receive reminder emails the day before and one hour before the webinar begins. You can click on the links in any of these emails to join the webinar. Please check your spam folder for these messages. If you don't have any of these messages, email us and we'll get you set up.
AUDIO for Webinars: When we are using GoToWebinar, you can listen to the audio either (1) through your computer speakers (VoIP) or (2) over the phone (long-distance fees may apply.) By default, you will be connected via VoIP. Once you login to the GoToWebinar interface by clicking on the link in your confirmation or reminder emails, you can change your connection to the phone line, if you wish. Simply follow the instructions in the webinar window. Download GoToWebinar's Attendee Quick Reference Guide.
What about participating from a international location outside the U.S. or Canada?
If the webinar is hosted through GoToWebinar (and they almost always are), you can connect over the Web at no additional charge. If you must connect over the phone, long distance charges will apply. If the time differences mean we are presenting in the middle of the night where you are, you can still register, skip the live event, and watch the recording when we email you the links 48 hours after the live event.
Can I use Skype?
About Renewing Your Pass
How do I renew the pass? Will it renew automatically?
How do I know when my All-Access Pass expires?
Quarterly passes are good for 90 days. Annual passes are good for 365 days. You will receive an email one week and one day before your pass is set to expire to remind you to purchase another pass if you want to continue on. If not, simply ignore the email reminders and your pass will expire, ending your access to the Webinar RSVP and Archive pages, etc. If you need to know the exact date that your pass expires, you can email us at firstname.lastname@example.org and we will look it up for you.