All-Access Pass Holders will also be able to attend the webinars Kivi presents with our training partner, While these webinars are hosted and presented through, All-Access Pass Holders can attend for no additional cost.

Kivi rotates a number of webinar topics throughout the year. These are listed below along with the upcoming dates for each.

You will need to purchase an All-Access Pass  in order to attend these events or you can register separately for CharityHowTo webinars through If you are already an All-Access Pass Holder, please register on your All-Access Pass Dashboard.

All webinars last 90 minutes and begin at 1:00 p.m. Eastern (10:00 a.m. Pacific) unless otherwise noted.

Annual Report Basics: Written Annual Reports Donors Will Actually Read

Next Presentations: 02/03 and 02/10

Your donors want to see some results before they'll give again. And you know that producing an annual report is a nonprofit management best practice.

But that doesn't mean you have to write and design a 20+ page tome. In fact, many donors say they'd prefer something much shorter, clearer, and more direct.

During the webinar, we'll cover the basics of good nonprofit annual reports, including what to emphasize and what to leave out.

We'll go over the critical differences between activities and accomplishments and cover the most frequently asked questions about common annual report sections like the letter from the director, the financial section, and donor lists - and whether you need them at all in your report.

But best of all, we'll talk about how to share your accomplishments in ways your supporters both understand and appreciate in short written formats that are easy to create and share both offline and online, including two and four-page print reports, oversized postcards, and online-only annual reports, including mini-sites.

Webinar Take-Aways

  • Where an annual report fits in your donor communications plan
  • The five things every annual report should include regardless of format
  • Answers to pesky questions like what you do with the list of donor names if you don’t do a long printed report, and when your annual report should be released
  • Samples and examples you can use to get started on your own report

Advanced Annual Reports: Video Annual Reports and Infographics to Share Your Results with Donors

Next Presentations: TBD

You know how important it is to report back to your donors, and that annual reports are a vital part of your donor communications plan and an important best practice in nonprofit management.

And yet, you suspect that there might be a better way than the traditional print report. Can you replace or supplement that written report with something more visually appealing? Something with more pizazz? With more emotional power? Something much more sharable and social media friendly?

How about a video annual report or an infographic? Many nonprofits are already experimenting with these formats as annual reports and “progress reports” at other times of the year. We suspect they may become the norm in the not-too-distant future.

Webinar Take-Aways

  • During this nonprofit webinar, we'll look at examples of video and infographic annual reports and help you answer these questions for your nonprofit:
  • Would a video annual report or infographic make sense for us?
  • When can it entirely replace a print report, and when should it just be an add-on?
  • What do we include in a video annual report? Who should appear in it? What’s the script?
  • What works best in annual report infographics? How do we avoid simply making a bunch of numbers look prettier and instead use the numbers to tell our story?
  • What kinds of stories and statistics work best in these formats?
  • Do I need to hire professionals to help with these formats?
  • How do I distribute them once we create them?
  • What’s the downside of going this way?
  • How do I sell this idea internally if my organization is wary?

How to Do Your Own Nonprofit Communications Audit

Next Presentations: TBD

Has your nonprofit communications plan come together in an ad hoc, on the fly, piece-by-piece kind of way? If so, you aren't alone. Most nonprofits have added new communications channels one by one. Maybe you added an email newsletter to your print newsletter, and started paying more attention to your website. Then you started experimenting with blogging, Facebook, or Twitter. Now you are wondering whether to add Pinterest and Google+ -- all the while maintaining your print communications and media relations.

You are doing more and more, but are less and less sure it's all coming together in a way that makes sense to your participants and supporters. Your to-do list and frustration levels grow, and you wonder whether this treadmill you are on is really getting your nonprofit anywhere!

A great first step to reigning in the chaos and becoming more strategic about your communications is to do a communications audit. You can hire a consultant to do it for you, and gather input from all sorts of places, but that can be time-consuming and expensive.

That's why Kivi Leroux Miller of NonprofitMarketingGuide has created a Do-It-Yourself Communications Audit Kit just for nonprofits that will help you chart everything you are doing now, take a good look at what's working and what's not, and chart a strategic, reasonable course forward.

Course Level: Intermediate

What You'll Learn During This Live Nonprofit Training Webinar:

Included with this webinar is the DIY Nonprofit Communications Audit, explained in detail and provided as a free download to participants. During this nonprofit webinar we'll show you how to self-assess your nonprofit's current communications in four essential areas:

  1. Professionalism and Consistency. Do your communications convey the professionalism of your organization, or do they look amateurish? Do your communications convey a consistent brand so supporters can recognize your organization whether they see you in the mail, on your website, or Facebook?
  2. Clarity of Purpose. Are your communications as a whole, as well as individual communications channels (e.g. email, print, Facebook), clear and specific about what your organization is doing, and what you want participants or supporters to do? Do you have calls to action and is it easy to follow through on them? Do you share information that educates and builds rapport with supporters in addition to requesting action -- giving people content that makes them Do, Think, and Feel?
  3. Relevance of Messaging. Do you present your messaging in ways that are relevant to participants and supporters? Does your messaging embrace the Six Rs: Rewarding, Realistic, Real Time, Responsive, Revealing, and Refreshing?
  4. Tactical Implementation. Are you following "better" practices as you produce your communications? We'll get specific about what's expected today for good:
  • Websites
  • Email newsletters
  • Print newsletters
  • Blogs
  • Facebook
  • Twitter
  • Event marketing
  • Media/blogger relations

Bonus: The nonprofit webinar includes the following materials in the DIY Nonprofit Communications Audit Kit:

  1. Step-by-step instructions on what materials to gather
  2. Scoring sheets and rating scales to help you evaluate your communications as a whole
  3. Ranking worksheets to help you compare your specific communications against best practices and pinpoint areas for improvement
  4. Suggestions for what to do next based on the results of your DIY Communications Audit

Donor Thank You Basics: Thank You Letters that Inspire Future Gifts

Next presentations: 03/18 or 03/25

Did you know that the quality of your thank-you letter can determine whether your donor gives again or not? Research proves that thank-you letters are incredibly important in turning a first-time donor into a life-long giver. Donors want much more than an acknowledgement and receipt. They want to know how you used the gift and that they are a genuine part of your success. The same goes for volunteers -- they want to know that the time they've invested with you is paying off with results.

During this webinar you will see several typical thank-you letters that just don't cut it (you've probably received ones like this yourself, and maybe even sent some like them!).

We'll look at ways to improve them so that they graciously thank the donor, while also taking the necessary steps to start a long-term relationship with that supporter. This is the first step toward that next gift, and after this webinar, you’ll take that step with confidence!

We'll also look at a variety of situations that nonprofit staff encounter daily, from first and repeat donors to event and corporate sponsorships to short-term and long-term volunteers.

We'll also touch on when and how often to say "Thank you!"

You'll leave with an understanding of what goes into a great thank-you letter and several outlines you can use in your work immediately.

Webinar Take-Aways

  • Common problems with typical nonprofit thank-yous, like tired openings, vague program descriptions, and depressing language
  • The five qualities of a good nonprofit thank you letter
  • How to make your thank yous feel incredibly personal even if they are really mass produced
  • Samples and examples you can use to revamp your thank yous

Advanced Thanks Yous to Donors: Thank You Videos and Other Visual Ways to Show Your Donors Love

Next presentations: TBA

You know how important it is to respond to each gift with a personalized thank you letter. But you also know that you need to show your donors love throughout the year too. Many nonprofits are successfully using video, share graphics on social media, and other visuals like infographics, to say Thank You! in a more compelling and public way.

During this webinar, we’ll take a look at how you can capitalize on the power of the visual Thank You too! We’ll analyze several real-world examples and break down what’s working and what’s not, so you can learn how to create fantastic thank you visuals yourself.

Webinar Take-Aways

During this nonprofit webinar, we'll look at examples of videos, graphics, infographics, and other visuals that say Thank You to donors and other supporters and help you answer these questions for your nonprofit:

  • Would a video thank you or infographic make sense for us?
  • What do we include in a video thank you? Who should appear in it? What’s the script?
  • What works best in thank you visual and infographics?
  • How do I distribute them once we create them? How can I make sure people see them?
  • Should these be generic to all supporters or customized to individual donors?
  • How do I make sure they are donor-centered, and not all about the organization?
  • At what time of year should we use these approaches?
  • What’s the downside of this approach?

Email Newsletters for Nonprofits Part I: Strategies to Make the Most of Your E-Newsletter

Next Presentations: 04/15

According to the 2014 Nonprofit Communications Trends Report, nonprofit communicators spend more time on creating email newsletter articles than any other type of content. And 59% of nonprofits send an email newsletter at least once a month.

If you are going to invest that kind of time into something, why not do it right?

You can write an engaging, inspiring email newsletter that supports your programmatic, fundraising and/or advocacy goals, but it takes both strategic focus and tactical know-how to pull it off. During this webinar, we’ll focus on the strategy involved in creating a newsletter worthy of the time you are investing in it. (The companion Part II webinar gets into the nitty gritty writing and design issues.)

In this webinar, you’ll learn:

  • How to define the role of your e-newsletter in your broader communications strategy, including who should get what
  • How to integrate your email newsletter with your social media and print marketing strategies
  • How to create an e-newsletter editorial calendar that works –including how often to publish and how long it should be -- and how to tweak and refine it over time
  • How to repurpose newsletter content across multiple communications channels so you get the most mileage out of your work
  • How to get better results from your email communications
  • How to avoid the most common strategic mistakes that nonprofits make with e-newsletter communications.

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Email Newsletters for Nonprofits Part II: Writing and Designing Great E-Newsletters

Next Presentations: 04/16

According to the 2014 Nonprofit Communications Trends Report, nonprofit communicators spend more time on creating email newsletter articles than any other type of content. And 59% of nonprofits send an email newsletter at least once a month.

And, honestly, a lot of those e-newsletters look and sound downright terrible.

Many nonprofit e-newsletters overwhelm readers with too much information, distract them away from what's most important, are hard to read (if not impossible on a mobile device) and leave them with more questions than answers.

During this webinar, you’ll learn how to give your e-newsletter a tactical makeover, including all the nitty-gritty best practices in e-newsletter copywriting and design. (Need help with your e-newsletter strategy, or why you are doing it in the first place and how it fits with your other communications? See our companion Part I webinar on e-newsletter strategy.)

In this webinar, you’ll learn:

  • How to identify and fix common mistakes and how very small changes to certain elements of a newsletter can drastically improve its effectiveness.
  • How many different topics you should include in one newsletter
  • The importance of microcontent like subject lines and headlines and how to write great ones
  • How long your e-newsletter should be
  • What an e-newsletter should look like
  • How to get the most out of your images
  • How to ensure it works well on mobile devices
  • and more.

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Taming Your Communications Calendar Six Months at a Time

Next Presentations:TBD

Do your website, newsletter, social media, PR and all the other communications you produce feel like a racing treadmill that’s wearing you out but taking you nowhere fast? You aren’t alone. Nonprofit communicators are now publishers and broadcasters – in other words, media moguls, but without the mogul budget and staff!

You might be wondering if it is possible to get a grip on your communications plan, so that you can catch your breath, while still effectively engaging your community and without missing out on anything big. The answer is, “Yes it is, if you are willing to make some decisions and work smart, six months at time.”

During this webinar, Kivi will preview a nonprofit content strategy and communications planning system that is the basis of her new book, “Content Marketing for Nonprofits: A Communications Path to Engaging Your Community, Becoming a Favorite Cause, and Raising More Money,” due out in August 2013.

At the heart of this approach is what Kivi calls “mapping and merging.” First you map out the big events and milestones on the horizon, followed by your major story arcs for the next six months. Then you layer on the specific topics you want to be known for, blending in the topics your program participants and supporters are most interested in too.

In This Webinar, You’ll Learn:

  • How to create a multi-channel communications schedule you and your staff can handle
  • How to develop a Big Picture Communications Timeline, a Core Topics List, and an Editorial Calendar – three documents that together make up your communications plan
  • Kivi’s formula for how much to map out ahead of time and how much space to leave open on your calendar so you can merge in new or urgent ideas later
  • How to blend what your nonprofit wants to say with what your supporters want to hear
  • How to handle all the inevitable changes and distractions that come up and get in the way of your plans

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How to Communicate Like Their Favorite Nonprofit: Real & Relevant Messaging for Today

Next Presentation: TBA

How people feel about your nonprofit matters more than what they think about it. The angel in their hearts overrules the bookkeeper in their heads all the time – and yet many nonprofits center their communications on the bookkeeper, talking mostly about tax receipts, to-do lists, event logistics, and program statistics.

Instead, what if you focused on connecting with and engaging those inner angels to the point that you became their favorite nonprofit? Just imagine the good they could make possible for you and your cause.

We know that the favorite nonprofit wins: a recent study on nonprofit donor engagement found that donors gave two-thirds of their annual charitable donations to one favorite charity. Other donor research shows that the extent to which someone considers your nonprofit a favorite can determine how likely they are to support you in the future.

Learn how your nonprofit can be more relevant to your current and potential participants, supporters, and influencers by creating more powerful, inspiring, and yes, even fun, messaging.

Webinar Takeaways:

During this webinar, Kivi Leroux Miller of, will share with you:

  • The Latest donor engagement research on what donors want from nonprofits and the value of becoming a “favorite” nonprofit
  • The imperative need to transition from old style “interruption” marketing to new “attraction” or content marketing strategies
  • How to make a promise to your “angels” and keeping it via regular communications with them
  • How to talk about your work in ways that are much more relevant and valuable to your supporters using the Six R’s of Relevant Messaging: Being Rewarding, Realistic, Real Time, Responsive, Revealing, and Refreshing.
  • Lots of examples of relevant nonprofit messaging that you can learn from and be inspired by

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Creating Better, Faster, More Effective Communications: Tips for Nonprofit Marketers and Fundraisers

Next Presentations: TBA

One of the biggest challenges for nonprofit marketers and fundraisers is producing all of the content you need to do your job well.

Everywhere you look on your to-do list is something new that you need to write, whether for direct mail or email, newsletters, your website, social media, press releases, advertising, proposals . . . it goes on and on, and never stops! And the truth is, IT NEVER WILL.

But the good news is that there are many ways to write more quickly, and to still produce highly effective copy. As a a prolific producer of high-quality content myself, I can show you how. Not every tip will work for you, but many of them will, if you build them into your workflow and create some new habits.

Here are a few of topics we’ll review . . .

  • What to do before you start to write so the words flow fast when you sit down at the keyboard
  • How to banish writer’s block permanently, so it never slows you down again
  • Tried and true article formats for nonprofit content
  • How to quickly share results and successes without sounding like you are bragging
  • How to get the most mileage out of your best stuff through repurposing
  • How to curate and republish content originally created by others
  • Where to invest your writing time, and when “good enough” really is good enough
  • How to more quickly edit your own writing, and the writing of others
  • How to streamline the review process, if others are slowing you down

Bonus Downloads with This Webinar:

Favorite Formats for Nonprofit Articles. From how-to articles and advice columns to top ten lists and round-ups, get ideas on how to format your content to make it faster to write and more fun to read.

Creative Ideas for Every Month of the Year. Let the calendar be your inspiration with this handy guide.

The Interview Questions That Make Profile Writing Easier. Writing a great profile of a client or donor is so much easier if you start with a good interview.

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The Ten Biggest Nonprofit Communications Mistakes and How to Fix Them

Next Presentations: TBA

We get it. Nonprofit marketing and fundraising can be overwhelming. There is a lot of information out there on what you need to do with your communications.  But, when your newsletter should have been sent last week, your annual appeal needs to be finalized, and you’re behind on thanking last month’s donors, you don’t have the time to read every article, blog post or book available.

During this webinar, Kivi will break down all of that information and give you the ten biggest problems you need to fix with your nonprofit communications.

While there is no “one size fits all” communications strategy for nonprofits, correcting these common communications mistakes will help your nonprofit produce more effective communications that get the results you want – more attention and more money.

During this webinar, Kivi will share with you:

  • The most common mistakes nonprofit professionals make in their communications
  • Corrections you can make immediately to fix those problems
  • How you can convince others in your organization that you need to make some changes


For each of the 10 items on the list, you’ll get a list of additional resources, including research and how-tos.

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