Frequently Asked Questions about Our Training Events
What's the difference between a webinar, teleseminar, e-clinic, and e-course?
Webinars: You connect in two ways: you call in on your phone line for the audio and login through a Web browser to view the presentation. Webinars are presented live and may also be available later as a recording.
E-Clinics: These are like webinars with both phone and Web connections, but they are limited to a small number of participants to ensure that everyone can participate in the dialogue. E-Clinics are presented live and may also be available later as a recording.
Teleconferences: You call in to the program on your phone line. No live visuals are provided, although handouts may be distributed. Teleseminars are presented live and may also be available later as a recording.
E-Courses: Offered through the Nonprofit Marketing Guide Learning Center, these are on-demand training courses with audio and multi-media lectures, exercises, and additional resources. These courses are not live -- you take the course on your schedule and communicate with the instructor via message board or email.
What's the deal with the Pick-Three Pass for $110?
You can select three webinars or teleseminars for $110, which is a 25% savings over the cost of three separate webinars. The Pick-Three Pass cannot be used for e-clinics or e-courses -- only for the live events we call webinars or teleseminars.
You do not need to select all three webinars immediately, but you must participate in all three events within six months of purchasing the Pick-Three Pass.
We do request that you let us know your selections at least 24 hours in advance of the start of the webinars so that we can register you and send you the connection information.
How many people can listen in on the webinar/teleseminar in our office?
Unlike some webinar providers, we don't care how many people in your office are around the speaker phone or monitor, as long as they all work for the same organization. Your registration only covers one connection, however, so please do not call in from multiple phone lines or login from more than one computer.
What's the refund policy for your training events?
Registrations for webinars, teleseminars, and e-clinics are non-refundable for no-shows.
If you contact us the day before the event, you can transfer your registration to a new event. If you miss the live event and do not transfer your registration to another event ahead of time, you will still be able to view the recorded version at no additional cost.
If Nonprofit Marketing Guide cancels an event, you will be given the option to transfer your registration to a new event or to receive a full refund.
For webinars, teleseminars, and e-clinics, our money-back guarantee (full refund) applies only to registrants who participate in the live event. For e-courses, the full money-back guarantee must be requested before your access to the course expires.
How do I connect to the webinar, teleseminar, or e-clinic?
After you register, you will receive a confirmation email with connection details. You will also receive a reminder email the day of the event that will contain this information. Please check your spam folder for these messages.
