About the Passes We Offer
Where can I buy a Pass?
You can buy any of our passes here.
What's included in the All-Access Pass?
Free RSVPs for our live webinars. While the schedule for each month depends on Kivi’s other commitments, our goal is to provide, on average, three live webinars or conference calls each month. You can RSVP for any you want to attend live at no additional cost via our special Pass Holders RSVP page.
Unlimited access to our recording archive. Barring technical difficulties, video of each webinar and mp3 audio of each webinar and call are available to Pass holders within 48 hours of the live event. You’ll have access to all of the recordings for the 12 weeks after you buy your pass, PLUS access to the recordings from the previous three months, which means you get six month’s worth of recorded training, all included. You can access the recording archive 24/7.
E-books. Your All-Access Pass also includes unlimited access to our two popular e-books, How to Write a Nonprofit Annual Report and Do Your Own Nonprofit Communications Audit Kit.
What's the difference between the Monthly Pass and the Annual Pass?
The Monthly Pass is good for 30 days and automatically renews every month. The Annual Pass is good for one year. You save over 50% when you buy an Annual Pass over purchasing the pass monthly.
About Logging In
What is my username and password?
Your username is the email address you used when you purchased your Pass. You should have selected a password when you registered. You can click on the Lost Your Password link in the login box (upper left of home page) to have it sent to you. If you encountered a glitch in your registration process and believe you have paid for a pass, but were not given the opportunity to create a username and password, email us at firstname.lastname@example.org and we'll get you set up.
How do I update my contact information or change my password?
About Using Your Pass
How do I RVSP for live training?
All-Access Pass members can RSVP for webinars and coaching calls on the Pass Dashboard or using the links in the Pass Update email usually sent on Mondays. You'll then receive an email from GoToWebinar with connection details. You will also receive a reminder email the day of the event that will contain this information. Please check your spam folder for these messages. If you can't find your connection details, you can email us at helpdesk AT nonprofitmarketingguide.com or call Kristina at 334-246-1712.
How do I access recordings?
All-Access Pass members can access recordings from the Pass Dashboard.
How do I schedule Office Hours consultations?
All-Access Pass members can schedule Office Hours consultations here.
About Our Training Events
What's the difference between a webinar, e-clinic, and e-course?
Webinars: You connect through your web browser to see the slides. You can listen through your computer speakers or over the phone. Webinars are presented live and may also be available later as a recording.
E-Clinics: Presented live and may also be available later as a recording. These are like webinars, but they are limited to a small number of participants to ensure that everyone can participate in the dialogue. They usually include a series of webinars and some personal coaching.
E-Courses: Offered through the Nonprofit Marketing Guide Learning Center, these are on-demand training courses with audio and multi-media lectures, exercises, and additional resources. These courses are not live -- you take the course on your schedule and communicate with the instructor via message board or email.
How long are live trainings?
Most are 60 - 90 minutes.
Who teaches the webinars and calls?
Most are taught or led by Kivi Leroux Miller, president of Nonprofit Marketing Guide.com. We do frequently feature guest speakers as well including Kerri Karvetski and Nancy Schwartz.
Can I get the handouts in advance?
Handouts are usually available the morning of the live event. They are posted to the All-Access Pass Dashboard.
How many people can listen in on the webinar/teleseminar per registration?
As many as you can fit around the computer screen or speaker phone. Unlike some webinar providers, we don't care how many people in your office listen in, as long as they all work for the same organization. Your Pass only covers one connection, however, so please do not call in from multiple phone lines or login from more than one computer.
How do I connect to a webinar?
WHEN: You can connect to the webinar 10 minutes before the start time. Please remember to take your time zone into account. If a webinar is from 1:00 - 2:00 p.m. Eastern, that means it's from 12:00 p.m. - 1:00 p.m. Central, 11:00 a.m. - 12:00 p.m. Mountain, and 10:00 - 11:00 a.m. Pacific.
HOW: When you registered, you should receive an email with connection details. Click on the link in the email confirmation from GoToWebinar.
In addition to the email you received when you registered, you should also receive reminder emails the day before and one hour before the webinar begins. You can click on the links in any of these emails to join the webinar. Please check your spam folder for these messages. If you don't have any of these messages, email us and we'll get you set up.
AUDIO for Webinars: When we are using GoToWebinar, you can listen to the audio either (1) through your computer speakers (VoIP) or (2) over the phone (long-distance fees may apply.) By default, you will be connected via VoIP. Once you login to the GoToWebinar interface by clicking on the link in your confirmation or reminder emails, you can change your connection to the phone line, if you wish. Simply follow the instructions in the webinar window. Download GoToWebinar's Attendee Quick Reference Guide.
What about participating from an international location outside the U.S. or Canada?
If the webinar is hosted through GoToWebinar (and they almost always are), you can connect over the Web at no additional charge. If you must connect over the phone, long distance charges will apply. If the time differences mean we are presenting in the middle of the night where you are, you can still register, skip the live event, and watch the recording when we email you the links 48 hours after the live event.
Can I use Skype?
People have connected successfully to GotoWebinar via Skype, so give it a try. We cannot, however, provide any technical assistance to you with making a Skype connection.
About Renewing Your Pass
How do I renew the pass? Will it renew automatically?
If you have a Monthly All-Access Pass, it will renew automatically every month until you cancel it.
When your Annual All-Access Pass is about to expire, we will send you email messages reminding you to renew. If you don't renew, your access to the pass resources will end.
How do I know when my All-Access Pass expires?
Monthly passes automatically renew every month until you cancel. You can cancel your monthly pass using the links on the "My Account" page.
Annual passes are good for 365 days. You will receive an email one week and one day before your annual pass is set to expire to remind you to purchase another pass if you want to continue on. If not, simply ignore the email reminders and your pass will expire, ending your access to the Webinar RSVP and Archive pages, etc. If you need to know the exact date that your pass expires, you can find that information on you All-Access Pass Dashboard.