About the Annual All-Access Pass
Where can I buy a Pass?
What's included in the All-Access Pass?
Free RSVPs for our live webinars and workshops. While the schedule for each month depends, our goal is to provide, on average, three live webinars or workshops each month. You can RSVP for any you want to attend live at no additional cost via our special Pass Holders RSVP page.
Unlimited access to our recording archive. Barring technical difficulties, video of each webinar and mp3 audio of each training webinar are available to Pass holders within 48 hours of the live event. You’ll have access to all of the recordings for the 12 weeks after you buy your pass, PLUS access to the recordings from the previous six months, which means you get nine month’s worth of recorded training, all included. You can access the recording archive 24/7.
E-books and downloads. Your All-Access Pass also includes unlimited access to our popular e-books such as How to Write a Nonprofit Annual Report and Do Your Own Nonprofit Communications Audit Kit. You also get time saving Pass Holder-Exclusive resources such as worksheets, templates, and more.
About Logging In
What is my username and password?
Your username is the email address you used when you purchased your Pass. You should have selected a password when you registered. You can click on the Lost Your Password link in the login box (upper left of home page) to have it sent to you. If you encountered a glitch in your registration process and believe you have paid for a pass, but were not given the opportunity to create a username and password, email us at email@example.com and we'll get you set up.
How do I update my contact information or change my password?
About Using Your Pass
How do I RVSP for live training?
All-Access Pass members can RSVP for webinars and coaching calls on the Pass Dashboard or using the links in the Pass Update email usually sent on Mondays. You'll then receive an email from GoToWebinar with connection details. You will also receive a reminder email the day of the event that will contain this information. Please check your spam folder for these messages. If you can't find your connection details, you can email us at helpdesk AT nonprofitmarketingguide.com or call Kristina at 334-246-1712.
How do I access recordings?
All-Access Pass members can access recordings from the Pass Dashboard.
About Our Training Events
What's the difference between a Webinar, Master Class, Jump Starter and E-Course?
Webinars: Lecture-style training usually an hour long. You connect through your web browser to see the slides. You can listen through your computer speakers or over the phone. Webinars are presented live and will be available later as a recording.
Master Classes: In-depth 3-hour Zoom workshops with hands-on practice and time to work with fellow nonprofit communicators on the same project. These are not recorded since there is a lot of small group time.
Jump Starters: One-hour Zoom workshops where you create a first draft of something (creative briefs, styles guides, etc) using our samples and templates. These are not recorded since there is a lot of small group time as well as working alone.
E-Courses: On-demand training courses with audio and multi-media lectures, exercises, and additional resources. These courses are not live -- you take the course on your schedule and communicate with the instructor via message board or email.
How long are live trainings?
Most are 60 - 90 minutes. Master Classes are three hours.
Who teaches the webinars and calls?
Most are taught or led by Kivi Leroux Miller, founder and CEO of Nonprofit Marketing Guide.com. We do frequently feature guest speakers as well including Tom Ahern, Peter Panepento, Antionette Kerr, and more.
Can I get the handouts in advance?
Handouts are usually available about an hour before the live event.
How many people can listen in on the webinar per registration?
As many as you can fit around the computer screen or speaker phone. Unlike some webinar providers, we don't care how many people in your office listen in, as long as they all work for the same organization. Your Pass only covers one connection, however, so please do not call in from multiple phone lines or login from more than one computer.
Since Master Classes and Jump Starters include small group time, we ask that only one person joins these workshops.
How do I connect to a webinar?
WHEN: You can connect to the webinar 10 minutes before the start time. Please remember to take your time zone into account. If a webinar is from 1:00 - 2:00 p.m. Eastern, that means it's from 12:00 p.m. - 1:00 p.m. Central, 11:00 a.m. - 12:00 p.m. Mountain, and 10:00 - 11:00 a.m. Pacific.
HOW: When you registered, you should receive an email with connection details. Click on the link in the email confirmation from GoToWebinar or the Zoom link from Kristina.
In addition to the email you received when you registered, you should also receive reminder emails the day before and one hour before the webinar begins. You can click on the links in any of these emails to join the webinar. Please check your spam folder for these messages. If you don't have any of these messages, email us and we'll get you set up.
AUDIO for Webinars: When we are using GoToWebinar, you can listen to the audio either (1) through your computer speakers (VoIP) or (2) over the phone (long-distance fees may apply.) By default, you will be connected via VoIP. Once you login to the GoToWebinar interface by clicking on the link in your confirmation or reminder emails, you can change your connection to the phone line, if you wish. Simply follow the instructions in the webinar window. Download GoToWebinar's Attendee Quick Reference Guide.
What about participating from an international location outside the U.S. or Canada?
If the webinar is hosted through GoToWebinar or Zoom (and they almost always are), you can connect over the Web at no additional charge. If you must connect over the phone, long distance charges may apply. If the time differences mean we are presenting in the middle of the night where you are, you can still register for a webinar, skip the live event, and watch the recording. For Master Classes and Jump Starters, you will only be able to access the resources shared during the workshop. You can then ask your fellow Pass Holders and the Nonprofit Marketing Guide team in the private Facebook Group.
About Renewing Your Pass
How do I renew the pass? Will it renew automatically?
When your Annual All-Access Pass is about to expire, we will send you email messages reminding you to renew. If you don't renew, your access to the pass resources will end. We do not renew automatically.
How do I know when my All-Access Pass expires?
Annual passes are good for 365 days. You will receive an email 30 days, one week and one day before your annual pass is set to expire to remind you to purchase another pass if you want to continue on. If not, simply ignore the email reminders and your pass will expire, ending your access to the Webinar RSVP and Archive pages, etc. If you need to know the exact date that your pass expires, you can find that information on Your Personal Dashboard.