Communications Directors: Want Your Own Coaching Program?

by Kivi Leroux Miller on March 3, 2010

in Online Courses,Professional Development

This week I started an intensive month-long coaching program for freelance writers who want to serve nonprofit clients. I limited the program to just 10 freelance writers, because I wanted the whole group to be able to interact and for me to be able to answer questions directly and fully.

Several communications directors at small nonprofits, when learning of this program, said

“Hey, Kivi, what about us? Where’s our intensive coaching program on how to be better writers for our organizations?”

That’s a great question!

I’d be happy to create a program like that for you, but I need to know exactly what YOU want out of it. Help me get the mix right.

Here is what Susan, one of those communications directors, said she’d like to see in a program like this:

Communication Strategy: how best to prioritize all elements of our communications strategy, including marketing presence, media relations, and social media.

Writing: how to most effectively communicate our messages to our target audience in a compelling, concise and consistent manner.

Social Media: determine the most effective strategy to leverage social media to increase visibility and reach (Facebook Fan, Twitter, LinkedIn, others?)

Media Relations: how to develop relationships with key media contacts and provide relevant information on a timely basis; how to balance outreach to traditional print/broadcast media with outreach to the online influencer community.

So Susan is looking for a good mix of the strategic and the tactical. How about you?

Creating a tight peer network for the participants would be one of my goals for the program, which I think means that I should define some of the characteristics of the people who will be allowed to participate in any given “class.”  Who would you want to be in a class like this with? Is 10 people the right size? What do think about these limits (or strong suggestions)?

  • Nonprofits of a certain size (determined by overall budget or communications budget or by number of staff dedicated to communications)
  • Years of experience as a communications director
  • Current state of marketing program (e.g. just getting into email marketing or social media, versus more mature online programs)

Some people have also talked about preferring to network with people who do the same general types of work they do, e.g. groups that provide direct social or health services to people, versus groups that are more education or research oriented. Does that matter to you?

Finally, how many weeks would you want to commit to something like this? The freelancer program I’m doing is four weeks, with a live webinar once a week, and new content posted every business day for consumption and discussion. Participants must complete at least one challenge assignment per week (they can pick from three a week). We also have a private email discussion list.

Please let me know what you think on any or all of these questions by leaving a comment or emailing me directly at kivi@ecoscribe.com. If you are getting this blog post via email, you can reply to that email as well. Same goes if you are reading on Facebook.

  • I'd be interested in some coaching! Trained as an urban planner, I'm an accidental communications director--which is probably not unusual among small nonprofits. Last year, we launched a blog , switched to electronic mailing to announce events and share news, and updated our graphic identity (mostly manifested in our print collateral at this point). I could use advice developing a coherent strategy to our various and now mostly electronic communications, taking our blog to the next level, and doing some advance work for the redesign of our creaky website. For me, media outreach is a definite challenge. Our executive director is great with external relations, but I know I should be doing more to support her.
  • Mmm, I want what's being cooked in the picture. Oh... One part of being a better writer in an organization to clearly communicate your message is understanding the psychology of persuasion. You did mention it under "writer", but I thought it needs to be framed in that context of persuasion because of its importance.

    Off to get some food!
  • Sylvie Cajelait
    I've worked for nonprofits for more than 15 years and I think the more challenging aspect of our work is the «new stuff» like SM and media relations which changed a lot sinced I started to work in the early 90's. To me, those new tools can make a real difference for nonprofits because they are accessible to many and not too expensive. For those who have less money to spend, like nonprofits, but great causes to build truly inspiring blogs, Facebook pages and Twitter accounts, well ... the future of your cause might just lie there... six inches away from your face. But how to really use a computer and SM to reach the full potential of a cause? That is the real question... To me, webinars are good but coaching would be better.
  • Oh my goodness - this would be wonderful. Certainly I would love to dive into any of the things that Susan listed. However, I am specifically looking to grow in the areas of:
    • Marketing to different age groups
    • Media relations - it seems that newspapers specifically are changing, or going to be, and I struggle with how to communicate with them, who to communicate with, what message to send and how to get their attention.

    I am also interested in being in a community like this with more experienced communications professionals. I find that their are a whole lot of resources out there for beginners, but not too much for us 10 year+ folks! I work for a Camp, Conference & Retreat Center and find that there aren't too many orgs like mine that employ people like me - so working with other non-profit types would be fine.

    I think the 4-week format would be great. How do I sign up to get more info once you decide to offer this?
  • Hi Casey,
    I'm hearing from lots of different people who are all saying pretty much the same thing, so I hope to put a program outline together by the end of the month. Will probably be summer before I can actually do the program. We'll see . . .
    Thanks!
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