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Frequently Asked Questions about Our Training Events
  1. How much do webinars cost?
  2. I'm on a budget. How can I save some money on all this great training?
  3. How long are the webinars?
  4. How many people can listen in on the webinar/teleseminar in our office?
  5. Can I get the handouts in advance?
  6. What about participating from a international location outside the U.S. or Canada?
  7. I can't make that time, but I really want the information in that webinar!
  8. What’s the difference between a webinar, teleseminar, e-clinic, and e-course?
  9. How do I connect to the webinar, teleseminar, or e-clinic?
  10. What’s the refund policy for your training events?
  11. Who teaches the webinars?
  1. How much do webinars cost?

    Most webinars are $35. You can save lots of money by purchasing the All-Access Pass.

  2. I'm on a budget. How can I save some money on all this great training?

    We'd rather help lots of small nonprofits than a few big ones, so affordability is built right into our prices. Where most webinars of this caliber would cost $199 or higher, ours are only $35 each. When you get the All-Access Pass, you can save even more.

  3. How long are the webinars?

    Most webinars are 60 minutes.

  4. How many people can listen in on the webinar/teleseminar in our office?

    As many as you can fit around the computer screen or speaker phone. Unlike some webinar providers, we don’t care how many people in your office listen in, as long as they all work for the same organization. Your registration only covers one connection, however, so please do not call in from multiple phone lines or login from more than one computer.

  5. Can I get the handouts in advance?

    Handouts are usually available the morning of the live event. Look in your confirmation emails for details on how to access the handouts.

  6. What about participating from a international location outside the U.S. or Canada?

    If the webinar is hosted through GoToWebinar (and they almost always are), you can connect over the Web at no additional charge. If you must connect over the phone, long distance charges will apply. If the time differences mean we are presenting in the middle of the night where you are, you can still register, skip the live event, and watch the recording when we email you the links 48 hours after the live event.

  7. I can't make that time, but I really want the information in that webinar!

    Go ahead and register. We'll send you the links to the recordings about 48 hours after the live event. If you register a la carte, you'll get two weeks of access to the recordings. All-Access Pass Holders get access for as long as they have a valid pass.

  8. What’s the difference between a webinar, teleseminar, e-clinic, and e-course?

    Webinars: You connect through your web browser to see the slides. You can listen through your computer speakers or over the phone. Webinars are presented live and may also be available later as a recording.

    E-Clinics: These are like webinars, but they are limited to a small number of participants to ensure that everyone can participate in the dialogue. E-Clinics are presented live and may also be available later as a recording.

    Teleconferences: You call in to the program on your phone line. No live visuals are provided, although handouts may be distributed. Teleseminars are presented live and may also be available later as a recording.

    E-Courses: Offered through the Nonprofit Marketing Guide Learning Center, these are on-demand training courses with audio and multi-media lectures, exercises, and additional resources. These courses are not live — you take the course on your schedule and communicate with the instructor via message board or email.

  9. How do I connect to the webinar, teleseminar, or e-clinic?

    Registration is a two-part process - first through the shopping cart and then through GoToWebinar. After you register at GoToWebinar, you will receive a confirmation email with connection details. You will also receive a reminder email the day before the event and the day of the event that will contain this information. Please check your spam folder for these messages. If you can’t find your connection details, you can email us at helpdesk AT nonprofitmarketingguide.com or call us at 336-499-5816.

  10. What’s the refund policy for your training events?

    Registrations for webinars, teleseminars, and e-clinics are non-refundable for no-shows.

    If you contact us the day before the event, you can transfer your registration to a new event. If you miss the live event and do not transfer your registration to another event ahead of time, you will still be able to view the recorded version at no additional cost.

    If Nonprofit Marketing Guide cancels or reschedule an event, you will be given the option to transfer your registration to a new event time or to receive a full refund.

    For webinars, teleseminars, and e-clinics, our money-back guarantee (full refund) applies only to registrants who participate in the live event. For e-courses, the full money-back guarantee must be requested before your access to the course expires.

  11. Who teaches the webinars?

    Most webinars are taught by Kivi Leroux Miller, president of Nonprofit Marketing Guide.com.

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