Also see our FAQs about the All-Access Pass

About Our Training Programs

What’s the difference between a webinar, teleseminar, e-clinic, and e-course?

Webinars: You connect through your web browser to see the slides. You can listen through your computer speakers or over the phone. Webinars are presented live and may also be available later as a recording. E-Clinics: These are like webinars, but they are limited to a small number of participants to ensure that everyone can participate in the dialogue.

E-Clinics are presented live and may also be available later as a recording. Teleconferences: You call in to the program on your phone line. No live visuals are provided, although handouts may be distributed.

Teleseminars or Interactive Conference Calls are presented live and may also be available later as a recording. These are over the phone.

E-Courses: Offered through the Nonprofit Marketing Guide Learning Center, these are on-demand training courses with audio and multi-media lectures, exercises, and additional resources. These courses are not live — you take the course on your schedule and communicate with the instructor via message board or email.

How long are live trainings?

Most are 60 minutes.

Who teaches the webinars and calls?

Most are taught or led by Kivi Leroux Miller, president of Nonprofit Marketing Guide.com. We do feature guest speaker from time to time.

Can I get the handouts in advance?

Handouts are usually available the morning of the live event. Look in your confirmation emails for details on how to access the handouts.

What do the levels of difficulty mean?

We use a system similar to how ski runs are rated. (Thanks to Danielle Denhardt of Fancy Cat Rescue Team for the suggestion!)

GREEN CIRCLE: These are “101″ or “Basic” webinars or calls with content most appropriate for nonprofit staff at the “beginner” level on this particular topic.

BLUE SQUARE: These are “201″ or “Intermediate” webinars or calls that assume you already have some basic knowledge and level of comfort with the topic.

BLACK DIAMOND: These are “301″ or “Advanced” webinars or calls best for more experienced staff. We will likely use terminology or concepts without explanation that are unfamiliar to those with less experience.

You may attend any webinar or call you like. There are no entrance exams! But if you’ve been working in nonprofit marketing for a long time, you will likely find the Green Circle trainings too basic. If you are new to the field, you will likely find the Black Diamond trainings too complicated or difficult. Because we focus on small nonprofits and communications departments of one person, we offer many more Green Circle and Blue Square trainings than Black Diamonds.

About Registering for Events

How do I register for a webinar, teleseminar, or e-clinic?

Registration is a two-part process – first through the shopping cart and then through GoToWebinar or MaestroConference. After we process your payment in the shopping cart, you will automatically be directed to a second registration page at whichever provider we are using for that particular event. After you register at GoToWebinar or MaestroConference, you will receive a confirmation email with connection details. You will also receive a reminder email the day before the event and the day of the event that will contain this information. Please check your spam folder for these messages. If you can’t  find your connection details, you can email us at helpdesk AT nonprofitmarketingguide.com or call us at 336-499-5816.

I can’t make that time, but I really want the information in that webinar!

Go ahead and register. We’ll send you the links to the recordings about 48 hours after the live event. If you register a la carte, you’ll get two weeks of access to the recordings. All-Access Pass Holders get access to our archive for as long as they have a valid pass.

About Registration Fees

How much does training cost?

Most webinars and interactive conference calls are very affordable at $35. You can save lots of money by purchasing the All-Access Pass.

I’m on a budget. How can I save some money?

We’d rather help lots of small nonprofits than a few big ones, so affordability is built right into our prices. Where most webinars of this caliber would cost $199 or higher, ours are only $35 each. When you get the All-Access Pass, you can save even more.

How many people can listen in on the webinar/teleseminar per registration?

As many as you can fit around the computer screen or speaker phone. Unlike some webinar providers, we don’t care how many people in your office listen in, as long as they all work for the same organization. Your registration only covers one connection, however, so please do not call in from multiple phone lines or login from more than one computer.

What’s the refund policy for your training events?

Registrations for webinars, teleseminars, and e-clinics are non-refundable for no-shows. If you contact us the day before the event, you can transfer your registration to a new event. If you miss the live event and do not transfer your registration to another event ahead of time, you will still be able to view or listen to the recorded version at no additional cost. If Nonprofit Marketing Guide cancels or reschedules an event, you will be given the option to transfer your registration to a new event time or to receive a full refund. For webinars, teleseminars, and e-clinics, our money-back guarantee (full refund) applies only to registrants who participate in the live event. For e-courses, the full money-back guarantee must be requested before your access to the course expires.

About Connecting to the Training

How do I connect to a webinar or conference call?

WHEN: You can connect to the webinar 10 minutes before the start time. Please remember to take your time zone into account. If a webinar is from 1:00 – 2:00 p.m. Eastern, that means it’s from 12:00 p.m. – 1:00 p.m. Central, 11:00 a.m. – 12:00 p.m. Mountain, and 10:00 – 11:00 a.m. Pacific.

HOW: When you registered, you should have completed a second short registration form at GoToWebinar or MaestroConference (the page should have come up automatically after you went through the shopping cart). For webinars, click on the link in the email confirmation from GoToWebinar. For calls, dial the number provided by MaestroConference.

In addition to the email you received when you registered, you should also receive reminder emails the day before and one hour before the webinar begins. You can click on the links in any of these emails to join the webinar. Please check your spam folder for these messages. If you don’t have any of these messages, email us and we’ll get you set up.

AUDIO for Webinars: When we are using GoToWebinar, you can listen to the audio either (1) through your computer speakers (VoIP) or (2) over the phone (long-distance fees may apply.) By default, you will be connected via VoIP. Once you login to the GoToWebinar interface by clicking on the link in your confirmation or reminder emails, you can change your connection to the phone line, if you wish. Simply follow the instructions in the webinar window. Download GoToWebinar’s Attendee Quick Reference Guide.

AUDIO for Teleseminars: When we are using MaestroConference, you must dial in over the phone.

What about participating from a international location outside the U.S. or Canada?

If the webinar is hosted through GoToWebinar (and they almost always are), you can connect over the Web at no additional charge. If you must connect over the phone, long distance charges will apply. If the time differences mean we are presenting in the middle of the night where you are, you can still register, skip the live event, and watch the recording when we email you the links 48 hours after the live event.

Can I use Skype?

People have connected successfully to both GotoWebinar and MaestroConference via Skype, so give it a try. We cannot, however, provide any technical assistance to you with making a Skype connection.