What’s the difference between a webinar, teleseminar, e-clinic, and e-course?
Webinars: You connect in two ways: you call in on your phone line for the audio and login through a Web browser to view the presentation. Webinars are presented live and may also be available later as a recording.
E-Clinics: These are like webinars with both phone and Web connections, but they are limited to a small number of participants to ensure that everyone can participate in the dialogue. E-Clinics are presented live and may also be available later as a recording.
Teleconferences: You call in to the program on your phone line. No live visuals are provided, although handouts may be distributed. Teleseminars are presented live and may also be available later as a recording.
E-Courses: Offered through the Nonprofit Marketing Guide Learning Center, these are on-demand training courses with audio and multi-media lectures, exercises, and additional resources. These courses are not live — you take the course on your schedule and communicate with the instructor via message board or email.
How can I save some money on all this great training?
Easy. Get the All-Access Pass.
How many people can listen in on the webinar/teleseminar in our office?
As many as you can fit around the computer screen or speaker phone. Unlike some webinar providers, we don’t care how many people in your office listen in, as long as they all work for the same organization. Your registration only covers one connection, however, so please do not call in from multiple phone lines or login from more than one computer.
What about participating from a international location outside the U.S. or Canada?
If you use a service like Skype, you can participate from anywhere in the world at the regular registration rate. Do contact us, however, for specific dial-in instructions for your country. If you want to call-in on a toll-free international line using a regular phone service, your registration may be subject to a surcharge to cover our additional expenses. Please contact Kivi for details.
What’s the refund policy for your training events?
Registrations for webinars, teleseminars, and e-clinics are non-refundable for no-shows.
If you contact us the day before the event, you can transfer your registration to a new event. If you miss the live event and do not transfer your registration to another event ahead of time, you will still be able to view the recorded version at no additional cost.
If Nonprofit Marketing Guide cancels an event, you will be given the option to transfer your registration to a new event or to receive a full refund.
For webinars, teleseminars, and e-clinics, our money-back guarantee (full refund) applies only to registrants who participate in the live event. For e-courses, the full money-back guarantee must be requested before your access to the course expires.
How do I connect to the webinar, teleseminar, or e-clinic?
After you register, you will receive a confirmation email with connection details. You will also receive a reminder email the day of the event that will contain this information. Please check your spam folder for these messages. If you can’t find your connection details, you can email us at helpdesk AT nonprofitmarketingguide.com or call us at 336-499-5816.