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Internal Communications Charters at Nonprofits

During today’s webinar on nonprofit internal communications, we asked participants about the state of their “internal communications charter” or the basic rules for how internal comms works in their organizations. An internal communications charter can include: When to use one communications channel over another (e.g. what’s a chat versus an email) Office etiquette around each…

When Your Boss is a Lousy Communicator

Clear and authentic internal communications is an organizational leadership requirement. End of story. Oh, how nonprofit communications directors wish it were so! Unfortunately, many nonprofit executives are good at the programmatic work of their nonprofit’s mission, but lousy at many management skills, including supervision and internal comms. So where do staff people turn for help…

5 Objectives to Measure Internal Communications Success

Are you responsible for internal communications at your nonprofit (along with external)? It’s helpful to apply some of the same planning tools, like goals, strategies, objectives, and tactics. We’ve talked about goals for internal communications before. These include several categories: Strategic Leadership Goals Organizational Culture Goals Project Management Goals Today, let’s look at objectives for…

Curious about Using Slack? Check Out These Resources

In the never-ending quest to quell email’s domination of our work lives, many people are turning to instant messaging platforms. For small organizations, texting, Facebook Messenger, and Google Hangouts can work just fine. But when you get more people in the mix talking about a variety of topics that not everyone cares about, you need…

How This Organization Uses an Internal Newsletter to Keep Their Staff Updated

A couple of weeks ago, I shared some tips from other nonprofit communicators on how to communicate internally at your organization as well as other resources on getting people to meet deadlines and the best communications apps to use. Today I am sharing the internal newsletter used by Community Partners in LA. Lauren Kay, director…

How Do You Communicate Between Departments? #NPCOMMLIFE

Nonprofit communicators are in the business of…well, communicating. But sometimes communicating with other staff in your organization can be frustrating. Emails pile up, meetings can be boring or pointless, deadlines are never met, or other departments have no idea what you need. Resources on Internal Communications:¬† How to Get Program Staff to Use Your Editorial…

Should Nonprofits Use Video for Internal Communications?

Distributing information to your entire organization can be difficult, especially in a time of transition. Damien Johnson was a member of our Communications Director Mentoring Program and shared this great idea on using video for internal communications. ~Kristina Guest Post by¬†Damien Johnson Touchstone Health Services is a 501(c)3 nonprofit that provides behavioral health therapy from…